I'm honestly very disappointed.
I've contacted support twice already and nobody has resolved my issue.
I've been charged, my order hasn't arrived, and nobody seems to care.
If this isn't fixed today, I'll cancel my subscription and leave a negative review.
Hello Emma,
Thank you for reaching out, and I'm sincerely sorry for the frustration you've experienced.
I completely understand why you're upset, especially after contacting us multiple times without a resolution.
I've personally reviewed your order and found that it was delayed because of a courier processing error.
I've arranged for an immediate priority shipment at no additional cost and also added a service credit to your account as an apology for the inconvenience.
You'll receive a tracking email within the next few minutes.
Thank you for giving us the opportunity to make this right.
Kind regards,
Prince Onyenwe
Customer Support Specialist